Troubleshooting Archives | Master Engraving

Yes. Collection is available from 17/93 Rivergate Place.

When you order a product from our online Trophy Shop, you can select “Free Local Pickup” from the shipping options prior to checkout.

Yes. All Master Engraving orders show up in your My Account / Orders page, and we email you to notify you  if your order is on hold, being processed, or has been shipped.

If you selected trackable shipping, we’ll email you a tracking number and link when your cards have been shipped. You can use this to keep a close eye on your order in transit.

Yes. We will send you an email when your order has been dispatched. If you selected trackable shipping, we’ll provide a tracking number and link to the carriers website.

Some customers choosing trackable delivery will receive text messages from the courier when their item is out for delivery. Whilst this option is not yet available for all customers, everyone ordering a physical product from Master Engraving will receive a dispatch email when your order leaves our premises.

The tracking information and other updates on the status of your order are also available in “Your Account”.

Absolutely! Please let us know a few details that are guiding your buying decision such as your deadline, location, quantity, budget and prefered style or material and we’ll send you some options for review.

Yes, of course! Follow this link and enter your email address or username. We’ll email you with more details. If you find you’ve not received the email, please be sure to check your spam folder, just incase it’s got stuck. Oh and make sure you remember your new password before you log out!

1. Login to your account
2. Click ‘Forgot your login details?
3. Click ‘My password’
4. Enter the email address you used for the order and the code and click ‘Submit’.
5. Another email will be sent to you with instructions to activate your account.