Ordering From ME Archives | Page 2 of 2 | Master Engraving
There are two ways to order products from Master Engraving.
- Order Online via our ‘Trophy Shop’ from a selection of pre fabricated off-the-shelf products.
- Contact Us directly if you wish to place a custom fabrication order for Awards, Trophies, Signs, Nameplates, Labels, Tags or Name Badges:
We can send to every location in Australia and have provided a schedule of transit times from despatch to your destination. All goods are sent from our Brisbane workshop.
You can have access to your order history, including products, artwork and invoices. Which is very handy if you have monthly or annual presentations and want to easily reference what you’ve ordered before.
You also get access to our proof templates that have the details and dimensions of your award or plaque. This is very useful if you would prefer to have your own graphic designer provide the layout to us.
Yes, of course! Follow this link and enter your email address or username. We’ll email you with more details. If you find you’ve not received the email, please be sure to check your spam folder, just incase it’s got stuck. Oh and make sure you remember your new password before you log out!
- Login to your account
- Click ‘Forgot your login details?
- Click ‘My password’
- Enter the email address you used for the order and the code and click ‘Submit’.
- Another email will be sent to you with instructions to activate your account.
We provide two main options for payment. Pay Now or Pay Later.
Pay Now payments may be made using Stripe, Visa or Mastercard. After confirming your order through the checkout process you will receive an immediate payment confirmation and your order commenced.
Pay Later payments allow you to pay via direct credit, cheque, Stripe, Visa or Mastercard after you have confirmed your order.
Direct deposit payments can be made to:
Master Engraving
NAB Morningside
BSB: 084293
A/C: 252812857
Payments made to us through Stripe are listed as Master Engraving
If you require urgent shipping we will provide you with a quote first. Costs will depend on location and urgency of delivery. Upon your acceptance, an invoice from our accounts department will be issued with any additional costs. Your order will be processed after payment confirmation has been received.
Rarely unforeseen circumstances arise with material suppliers where production delays may occur beyond estimated production times. Should this occur, we will work closely with you to ensure an acceptable solution can be provided.
- Browse our range
- Select an artwork option
- Select a size
- Provide your artwork
- Select a quantity
- Select “Add to Cart”
- View your Cart
- Review your order
- Select your Preferred Shipping Method
- Select “Proceed to Checkout”
- Select your preferred billing method
- Select “Place Order”
- Check you email for an Order Confirmation.
- Check you email for a Payment Confirmation
- Check you email for a Dispatch Confirmation
- Receive your order. Yay!
We guarantee to beat the quoted price on any identical product offered by our competitors – this applies to products we source from the same importers and on items competitors have imitated from us.
To do this, we do require a detailed quote to ensure we’re comparing apples with apples 🙂 Please be aware of the following and we’ll ensure we not only beat their price but do it happily and promise to make your order with us a joy as well!
Things to check:
Set-up fees, colour or customisation options, any additional engraving or proofing fees, credit card fees, delivery charges or admin fees… just to name a few… things that we do not charge for. Materials are the other factor: sometimes photos and descriptions don’t tell the true story – brushed silver plate does not mean stainless steel.
So if you’re comparing how we stack up – simply submit our competitor’s written quote (email, DOC or PDF) and you’ll get the best product for the best price, guaranteed.
This offer does not apply to any awards, plaques or trophies that we are engaged to custom design. We will however design a bespoke solution for your unique presentation within your budget and deadline. Please see our custom design process in this FAQ for more information.
For the more legal stuff.
You will get a 100% money back guarantee on all our products. We will either refund your money or replace the goods free of charge.
We have been providing awards, plaques and trophies for over 30 years and are confident that you’ll be 100% pleased with the result… that’s why we have a no questions asked policy… to ensure you can share our confidence in a job well done!
For the more legal stuff.
